Dear Visitor,

This text aims to provide information concerning the security of the visitors of lightsdreams.com and isikfestivali.com

Our company cares about the privacy and security of the visitor and customer data. In regards to our approach of protecting the private data of our visitors and complying with the legal bounds in relative circumstances, to provide the utmost diligence and care by our employees regarding the matter, detailed regulations are applied, to ensure the data of our customers remain safe in all process and application.

Without the consent of our customers and visitors, their information in no way of shape, or form is shared with any third party, person, corporation, and institution, excluding the legal authorities who are authorized to access them as the legal legislation prescribed.

If our company works with any other institutions to receive support, these firms will be procured to comply with the bank's privacy standards.

In this direction, protecting our customers and visitors from unauthorized access, misuse and altering, corruption, and destruction of information; keeping the security, integrity, and usability of information is our foundation approach.

Our website provides links to other websites. The contracts provided under our privacy policy don’t apply to other websites but only apply to ours. We are not responsible for any potential privacy policy, ethical code, and terms of use breach, additional any financial or emotional damage. 

We aim to provide a space for all information or sale regarding the content, service, details regarding products, or any demand for content or service. The copyrights of any content, information, page visuals, theme, application, or any materials regarding their organization belong to Universal Park Entertainment and Relaxation Industry and trade limited company.

All trademarks, patents, registered marks, and or any other intellectual property rights included in the website belong to the website. Any published remark or opinions along with the presented names’ right to use, any fiscal rights according to the 5846 numbered code of intellectual property rights and rights including but not limited to, without any pattern charge, belongs to the Universal Park Entertainment and Relaxation Industry and trade limited company.

Sitede yayınlanan yorum ve görüşler ile bunlarla birlikte sunulan isimlerin kullanım hakkı, 5846 sayılı Fikir ve Sanat Eserleri Kanunu'nda yer alan tüm malî ve bunlara bağlı haklar da dahil olmak ve bunlarla sınırlı olmamak üzere, herhangi bir telif ücretine tâbi olmaksızın daimi ve gayrikabili rücu surette münhasıran Universal Park Eğlence Ve Dinlenme Tesisleri Üretim Sanayi Ve Ticaret Limited Şirketi'ne aittir.

Protection of all our transactions is provided by Bit SSL.

Sincerely, we present to your attention.

Universal Park Entertainment and Relaxation Industry and trade limited company.
19 Mayıs Mahallesi Turaboğlu Sokak. Hamdiye Yazgan İş Merkezi No:4 İç Kapı No: 2 Kadıköy/İstanbul
E-mail : iletisim@lightsdreams.com

Before buying and confirming your ticket;

a)foundational features of the agreed purchase of the ticket you wish to buy

b) additionally, total ticket purchase/service cost including all taxes and if included all additional expenses

c)According to article 15/g. of remote purchase regulation, you’ll have no right to back down from your purchase and you agreed, state, and commit to every written provision of the said contract. Before your order is confirmed, within the confines of your confirmation, your rudiment is consented to in written form. Additionally, with herein agreement and rudiment ‘’If the purchase of the ticket sale is confirmed, you’ll be liable to pay’’ is clearly, understandably explained and you will be considered informed.

The bellow mentioned terms and conditions about tickets are prepared in a manner which leaves you content and informed about the ticket you’ll purchase from lightsdreams.com, isikfestivali.com. By buying a ticket from lightsdreams.com, isikfestivali.com you are agreeing to be bounded to herein contract.

Terms and Conditions about ticket

The ticket buyer declares and commits the purchase to be nontheatrical, not to be used for any commercial business or activity, and exclusively for personal use. To this extent, the purchased ticket can never be sold to a third party, cannot be proposed to be sold with extra or additional cost, the purchased ticket cannot be used as a reward for an advertisement, competition, raffle, or any promotion or additional commercially purposed. Selling or attempting to sell a ticket above the price indicated on the ticket, gives the authorized personnel the right to seize or cancel the ticket without any refund or any demands from the ticket buyer.

Tickets may be sold out, closed for sale or additional tickets could be up for sale.

The reason all the sales channels access the same ticket pool, the tickets might run out fast. lightsdreams.com ve isikfestivali.com doesn’t give any guarantee of the availability of the tickets.

Events may be rescheduled or canceled.
The ticket sales are final. According to article 15/g. of remote purchase regulation, you have no right to back down from buying tickets.
Excluding an event being canceled, once the sale is confirmed the tickets may never be canceled, swapped, or refunded.

In the event, that the ticket owner could not attend a rescheduled event, a refund can be made. The refund prices, while limited to the sale price of the ticket, the service cost, or any other cost does not include the refund. The responsibility of keeping any proof regarding the purchased ticket belongs to the customer. lightsdreams.com ve isikfestivali.com does not refund in case of a ticket is stolen, lost, damaged, or destroyed.


Participants;
Cannot reenter the festival grounds after the ticket control is made and left,
The events date, time, and content might be changed,
Each ticket counts for a single person and children under 3 may enter freely,
If the event grounds capacity is full, no other may be allowed to enter,
That there are no seat numbers, seating, or separated area vs…
The organization firm is not responsible for any potential or occurred accident to the participants,
Agrees to be informed and accept any occurring changes and risks caused by natural or elemental reasons, by the reason which the event takes place in an open space, in the forest,
Obligatory valet-park service is provided and is priced at 30 tl,
Free of any potential health issue and chronic, bodily, or mental challenges and is healthy enough to participate in the event,
Oblige to comply with any verbal or written warnings, or restrictions by the authorized personnel before, during, and after the event, to comply with every rule of the event, and abstain from any behavior which can disturb or damage any other visitor or the event, and to in such case agrees to be escorted out,
Agrees not to participate under the effect of Alcohol and/or any (prescribed/unprescribed) drugs, and not to bring or consume any alcohol and drugs in the event,
Is considered agreed and declared.

The ‘’Privacy and Security’’ part of our website details the private information regarding the usage of our website and the rules of privacy in this contract. To this extent, we ask you to carefully read the edicts of Privacy and security. Privacy and Security are inseparable parts of the herein contract and will apply exactly and indicated as a decree. Therefore, we’d like to indicate that if you confirm herein the contract and/or the purchase of a ticket, you will be considered confirming Privacy and Security decrees as well.

During the confirmation of the order and before the information regarding the payment, including the total cost to pay, every part of the agreement is accessible and visible. Therefore, we repeat that by completing the purchase of a ticket, you will be considered agreing to herein contract and we’d remind you to before confirming your purchase, carefully examine each decree of the contract.

In case of any discrepancy during the implementation of the above-mentioned terms, the solution is subjected to Turkish Law. Before buying your ticket, the consumer will be considered informed by lightsdreams.com ve isikfestivali.com, regarding the terms and content of the contract and priorly informed according to the outline of Remote Contract regulations. This article is in documentary evidence quality. In case any dispute arises because of the herein contract or confirmation of a ticket, solving the discord with conciliation is our main goal. Thereagainst, in the events in which conciliation is not achievable, any arisen issues, in the related monetary legislation, can be submitted to the Consumer arbitration committee and/or consumer courts. Regarding any discrepancy arising from the contract, İstanbul center(Located in Çağlayan) courts and enforcement bailiffs are authorized. We indicate that herein the contract includes a decree as in ‘’Jurisdiction agreement’’ quality.

Our website is prepared in English and Turkish languages. If any contradiction or difference between the Turkish and English texts, Turkish texts will be considered to be principal.

Informational Text Regarding the Personal Data Security

Herein information notice is prepared in the scope of real persons' ‘’ Personal Data’’ process and transfers based on 6698 numbered laws on the protection of personal information. According to the 6698 numbered code of law, any current information shared with our company by your side will be considered ‘’Personal Data’’

As Universal Park Entertainment and Relaxation Industry and trade limited company (Universal), in the extent of the provided services, we take the utmost measures and in being diligent in applicating according to the 6698 numbered code of law on the protection of personal information. To prevent and conserve the illegal usage of your data, we are taking the utmost measures within the scope of technological and administrative possibilities. In this outline, we wish to inform you in regards of the possible processing and sharing of your data.

Data Supervisor
According to the 6698 numbered code of law, regarding the protection of personal data (‘’KVK code of Law’’), your data may be processed by ‘’Data Supervisor’’ by Universal Park Entertainment and Relaxation Industry and Trade limited company, in the bellow-mentioned causes.

a)The Way and The Personel Which Will Process Personal Data
Universal Park Entertainment and Relaxation Industry and trade limited company and our brands, in the scope of using a provided service through any digital or physical platforms; Sales channels such as call centers, websites, kiosks, and through social media or by similar means your data is being processed:

The information such as your name, surname, date of birth,
Phone number, E-Mail address or other means of communication such as your physical address,
To process which movies are watched in which cinemas, your location, and the data related to your purchased material or services,
Payment information regarding the tickets you bought,
Any other personal data you provided to make any request or grievance,
In case you use our website, any information or digital pattern we procured through cookies,
Any voice recording is procured in our call center, according to the standards.

b)The Purpose of Processing Your Personal Information
For the above-mentioned Personal data;
To notify about festival and festival information by advertisement through E-Mail and online ads.
To present promotional campaigns, services/products special for you and to this extent analyze the processed data and statistics to plan events,
To manage customer requests and grievances; to fulfill the requests we received through a call center, social media, and website vs; To be able to do a customer satisfaction survey,
To remedy issues regarding sales during the events, error-correcting to make sure administrative instruments function properly,
To improve products and services with received services regarding technology and infrastructure from external sources;
According to Relative Legislation; To fulfill the drawing up of obligatory documents along with the sharing and keeping of the demanded information from public institutions, fulfillment of the obligation of notification and other legal notification,
To take all the technical and administrative measures to ensure safety within our system and applications,
Within the framework of product presentation and improvement, any documents and information deemed essential for execution may be processed by sharing with our business associate or with any similar purpose.
Additionally, according to 6098 numbered turkish code of Obligations, 6102 numbered turkish code of Commerce, 6502 numbered Law on the Protection of the Consumer, 6563 numbered Law on the Regulation of electronic commerce, and included in the said laws' second legal provisions, additional liabilities from legal provisions with obligations by other public authorities and other related legal provisions, your data may be processed, and processed data may be kept physically and/or digitally in the structure of Universal Park Entertainment and Relaxation Industry and Trade Limited Company by transferring to a digital and physical archive.

c) To Whom the Personal Information May be Shared With
Your above-mentioned personal information, within the extent of the law and related legislation and with the above-mentioned purposes;
-Parties which we receive service from, associated with, providing infrastructural and software support providers and our partners,
-Government agencies and official bodies authorized to regulate and inspect,
-Third parties we consulted such as Lawyers, tax consultants, and inspectors,

d)Legal Reasons for Processing Your personal Data
Your personal data is processed to provide services and products, to appropriately state obligations and rights under the law, or other above-mentioned reasons for Universal Park Entertainment and Relaxation Industry and Trade Limited Company, are processed in full compatibleness under the principle of law and for the mentioned purposes.

e)Your Rights as The Owner of Personal Data
Under the Law; You have the right to learn whether your personal data is processed if processed demands information regarding, the reason why your personal data is processed and find out whether your data have been used appropriately, learn about the shared data to domestic or international sourced third parties, learning and demanding correction if your personal data is processed correctly or not, demanding to erase or destroy your personal data, demanding the erasing or destruction of your personal data and demanding to inform to the third parties erasing or destruction of your personal data if it is processed wrongly, objecting any possible detriment results of processed data through automated systems, demanding remedy in case you suffer a loss as the result of an unlawful procession of your personal data.

According to 13. articles 1. paragraph of KVK code of law, the above-mentioned rights can be conveyed to our company, via writing or any other procedure determined by the Board of Protection of Personel Data. The reason why the Board of Protection of Private Data did not determine any procedure at this time, according to KVK Law, you will have to do your application via writing. In this framework, any application you might do to our company under the 11. articles of KVK Law, the channels, and methods you need to use have been properly explained.

To exercise your above-mentioned rights, you’ll need to convey to iletişim@lightsdreams.com and our company address at 19 Mayıs neighborhood, Turaboğlu Street, Hamdiye Yazgan trade center, No:4 Inner No 2 by identifying yourself and indicating the demanded right you wish to exercise in accordance of the 11. article of KVK Law.

Our company holds the right to make changes in this contract by the reason of future potential changes which may occur in the KVK law and Board of Protection of Personal Data.